Privacy Policy
Last updated: December 2024
Introduction
FormationIQ ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and AI Concierge service.
By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and other contact details you provide when using our services or contacting us.
- Business Information: Details about your business plans, goals, and requirements shared during consultations or through the AI Concierge.
- Usage Data: Information about how you interact with our website, including pages visited, time spent, and actions taken.
- Device Information: Browser type, IP address, device type, and operating system.
How We Use Your Information
We use the information we collect to:
- Provide and maintain our services, including the AI Concierge
- Respond to your inquiries and provide personalised guidance
- Connect you with licensed UAE service providers
- Improve our website and services
- Send you updates and marketing communications (with your consent)
- Comply with legal obligations
AI Concierge Data
When you use our AI Concierge:
- Your questions and conversations are stored securely to provide continuity and improve our service
- Chat data may be reviewed by our team to ensure quality and accuracy of responses
- We do not sell or share your chat data with third parties for marketing purposes
- You can request deletion of your chat history at any time
Data Sharing
We may share your information with:
- Licensed UAE Partners: To facilitate your business setup, we may share relevant information with our licensed UAE service providers, only with your consent.
- Service Providers: Third-party companies that help us operate our website and provide our services.
- Legal Requirements: When required by law or to protect our rights.
Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure server infrastructure
- Regular security assessments
- Access controls and authentication
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
To exercise these rights, please contact us using the details below.
Cookies
We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: hello@formationiq.ae
- Website: formationiq.ae